Refund policy

We Endeavour to bring you the best service possible so we hope there is never a need for a Refund or Replacement. However, in the event that this is necessary we will endeavor to make sure both parties interests are looked after.

 
If your product is faulty or damaged please email ausmuscle@adam.com.au and we'll make sure you are looked after accordingly. In some circumstances pictures may be required to help fix any issues with your order. Each circumstance is different so we will do our best to ensure you are adequately looked after whether that be with replacement stock or refunds.

 
In the event that you have simply changed your mind on a product or you have ordered the wrong size or flavour then it is your responsibility with your stock. We will do our best to come up with a result that will result in you receiving your desired stock but in these circumstances no refunds will occur.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

 
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ausmuscle@adam.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ausmuscle@adam.com.au and send your item to: Shop 5/1700 Main North Road, Salisbury Plain SA 5109, Australia.

Shipping
To return your product, you should mail your product to: Shop 5/1700 Main North Road, Salisbury Plain SA 5109, Australia.