FAQ's

Australian Muscle is based out of Salisbury Plain, South Australia.

Established in 1995, Australian Muscle was one of the first supplement stores in Australia.

Born from our love of lifting weights and bodybuilding we were keen to make our living from this industry. From a time when supplements were in their infancy to now, we have garnered all that knowledge and experience to provide you with the best advice and products.

Honesty and integrity are our priority.

We don’t just sell supplements, we test and use everything before we recommend them to you in our very own gym, Australian Muscle The Gym. This way, you can be confident that what you are buying works and is the best quality.

SHIPPING & RETURNS

We offer FREE SHIPPING Australia Wide on all orders over $20.00. Should your order fall below this, a flat rate of $10.00 Shipping will be charged to your order.

For the majority of orders we use Australia Post Tracked Shipping. This includes many local and all interstate deliveries.

In some circumstances we also use Couriers Please courier service for some local metro South Australia deliveries.

We also have an internal delivery method that may be used for some local deliveries around the

Australian Muscle knows how important you supplements are to making to you gains so we endeavor to get your orders out as quick as possible. Same day shipment occurs for ALL orders (When Stock Allows) placed before 2pm ACST (Australian Central Standard Time). For All Orders placed after 2pm ACST Shipment will generally occur the following day but in some circumstances they will be same day. 

For Local Orders (South Australia) you can generally expect next day arrival of your order assuming your order processing has occurred before 2pm. For Urban Areas of Victoria orders in some circumstances you can experience next day delivery but generally please allow 1-2 Business Days. For Urban Areas of Sydney & Brisbane please expect 2-3 Business Days for arrival. Northern Territory & Western Australian Orders please expect up to 4-7 Business Days. For all Rural Areas in those particular states expect 1 Day extra for delivery but in some circumstances they can be faster.

In some circumstances Delivery may be Faster or Slower than expected. If you are having any issues or queries about your order please email ausmuscle@adam.com.au and we will do our best to help you out in any manor possible.

Once your order has been processed and packed you will receive a tracking number emailed to you along with confirmation.

Tracking can be done directly through this link or via the Auspost or Couriers Please websites.

We Endeavour to bring you the best service possible so we hope there is never a need for a Refund or Replacement. However, in the event that this is necessary we will endeavor to make sure both parties interests are looked after. 

If your product is faulty or damaged please email ausmuscle@adam.com.au and we'll make sure you are looked after accordingly. In some circumstances pictures may be required to help fix any issues with your order. Each circumstance is different so we will do our best to ensure you are adequately looked after whether that be with replacement stock or refunds.

In the event that you have simply changed your mind on a product or you have ordered the wrong size or flavour then it is your responsibility with your stock. We will do our best to come up with a result that will result in you receiving your desired stock but in these circumstances no refunds will occur.

Sorry, at this stage we don't offer any International Shipping options.

If you would like more information, please email ausmuscle@adam.com.au and we may be able to give you a quote.

PRODUCT QUESTIONS

We understand how difficult it may be finding a product that is suitable for you. There's so much advertising out there that contradicts each other that makes everyones lives more difficult when deciding which product is best for you. Because of this and to ensure you are getting the best for you money please email ausmuscle@adam.com.au and we'll get back to you on what products may be the most suitable for you goals!

We are always looking for New Brands and Products to fill our ever expanding inventory but sometimes it is hard to stock all products available. If however you are a supplier/distributor of a product we currently don't stock or if you are a customer and have a product you believe that would suit our range please email ausmuscle@adam.com.au and we'll look into the possibility of stocking your request.

In some circumstances we may be able to order one off products in for customers. This is in rare circumstances but if possible we will do our best to either get you the product you are after or point you in the direction of one in similar nature. 

At Australian Muscle we Endeavour to bring you the best prices possible on a Huge range of Australian and International Brands! Due to this we are continuously having specials and items at clearance pricing. These products cannot and will not have any further discounting applied to them unless previously discussed or promoted. Products excluded from discounts may include particular brands, types, stacks or clearance items. For any information regarding product discounting please email ausmuscle@adam.com.au.

Australian Muscle also provides 1 Sale Weekend per month called Super Saturday. We offer 15% OFF ALL Products (Specials Excluded) for his weekend. A discount code is used which will automatically apply to your order total. This will of course exclude any products that are exempt from discounting. 

questions about products, shipping or just want to tell us about your experience? send us a message & we’ll get back to you asap!

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